Terms & Conditions

1. Acceptance of Terms

By accessing or using the Fenmay website, you agree to be bound by these Terms & Conditions and all applicable laws and regulations. If you do not agree with any part of these terms, please do not use our website or services.

2. About Fenmay

Fenmay is an online retailer offering stationery, art supplies, creative tools, and related products designed for everyday creativity, learning, organization, and artistic expression.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, colors, pricing, and other information displayed on our website are accurate and up to date.

However, slight differences may occur due to screen settings, photography, manufacturing variations, packaging changes, or product updates.

4. Orders & Purchases

When you place an order with Fenmay, you agree to provide accurate and complete information required for order processing and delivery.

All orders are subject to product availability and successful payment authorization. Fenmay reserves the right to cancel or modify an order when necessary, including in cases of pricing errors, inventory issues, or suspected fraudulent activity.

5. Pricing & Payment

Product prices are displayed on the website and may change from time to time without prior notice.

Applicable shipping charges, taxes, or other fees, where required, may be added during checkout.

By submitting an order, you confirm that the payment information provided is accurate and that you are authorized to use the selected payment method.

6. Shipping & Delivery

Orders are processed and shipped according to our Shipping Policy.

Delivery times are estimates and may vary depending on destination, courier operations, weather conditions, holidays, and other circumstances outside our control.

7. Returns & Refunds

Returns, exchanges, and refunds are handled according to our applicable return and refund policy.

Customers should review the relevant policy before submitting a return or refund request.

8. Damaged or Incorrect Orders

If you receive an item that is damaged, defective, incorrect, or missing from your order, please contact Fenmay as soon as possible with your order information and supporting photos where applicable.

We will review the issue and provide an appropriate solution based on the circumstances and applicable policy.

9. Website Use

You agree to use the Fenmay website only for lawful purposes. You must not use the website in a way that could damage, disable, overburden, or interfere with its operation.

You must not attempt to gain unauthorized access to any part of the website, its systems, or related services.

10. Intellectual Property

All content appearing on the Fenmay website, including text, graphics, logos, images, product descriptions, designs, and branding elements, is owned by or licensed to Fenmay unless otherwise stated.

Such content may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.

11. User Reviews & Content

If you submit reviews, comments, photos, or other content to Fenmay, you agree that the content is truthful, lawful, and does not violate the rights of others.

Fenmay reserves the right to remove content that is misleading, offensive, unlawful, abusive, or otherwise inappropriate.

12. Third-Party Services & Links

Our website may contain links to third-party websites or use third-party services. These services may operate under their own terms and privacy policies.

Fenmay is not responsible for the content, availability, or practices of third-party websites or services.

13. Privacy

Your use of our website may involve the collection and processing of information as described in our Privacy Policy.

By using our website, you acknowledge that you have reviewed the applicable privacy practices.

14. Disclaimer

The Fenmay website and its content are provided on an "as available" basis. While we make reasonable efforts to maintain accurate information, we do not guarantee that the website will always be uninterrupted, error-free, or completely accurate.

15. Limitation of Liability

To the extent permitted by applicable law, Fenmay shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website, products, or services.

16. Changes to These Terms

Fenmay may update or modify these Terms & Conditions from time to time. Any changes will become effective when the updated terms are posted on this page.

We encourage customers to review this page periodically for the latest information.

17. Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with applicable laws and regulations governing the operation of Fenmay and its transactions with customers.