Shipping Policy

Overview

Fenmay ships to customers within China (domestic) as well as internationally to the United States. By placing an order with Fenmay, you acknowledge and agree to the shipping terms outlined below.

Domestic Shipping (Within China)

Estimated Delivery Times

• Major Cities: 2–5 business days
• Standard Regional Delivery: 3–7 business days
• Remote Areas: 5–10 business days

We currently do not ship to restricted delivery regions, certain remote areas with limited courier access, or PO Boxes/military addresses where applicable.

International Shipping (United States)

Coverage: Fenmay ships to addresses within the United States via international courier partners.

Order Processing Time: International orders are typically processed within 2–3 business days after payment confirmation before dispatch.

Estimated Delivery Times: Delivery to the United States typically takes 10–20 business days from dispatch, depending on customs clearance, courier operations, and destination.

Customs, Duties & Taxes: International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges, if applicable, are the responsibility of the customer and are not included in the product price or shipping cost at checkout. Fenmay is not responsible for delays caused by customs clearance procedures.

PO Boxes: We are currently unable to deliver to PO Boxes for international orders.

Order Processing Time (General)

Orders placed during weekends, public holidays, promotional periods, or high-demand periods may require additional processing time.

Once your order has been dispatched, you will receive a shipping confirmation with the available shipment information.

Shipping Costs

Shipping fees are calculated at checkout based on:

• Delivery location (domestic China or international)
• Package size and weight
• Shipping method selected
• Applicable courier and customs charges for international orders

Fenmay may occasionally offer free shipping promotions on selected products or qualifying orders.

Order Tracking

Once your order has been shipped, tracking information may be provided through your shipping confirmation, which may include a tracking number, courier information, shipment status, and delivery updates.

Please allow up to 24–48 hours (longer for international shipments) for tracking information to become active after shipment confirmation.

Address Accuracy

Customers are responsible for providing accurate and complete shipping and contact information during checkout.

Fenmay is not responsible for delayed, lost, returned, or undeliverable shipments caused by incorrect delivery addresses, incomplete contact information, incorrect phone numbers, refused deliveries, or failed delivery attempts.

Additional shipping charges may apply if a shipment needs to be reshipped due to incorrect or incomplete information provided by the customer.

Damaged or Missing Packages

Customers are encouraged to inspect their packages as soon as they are delivered.

If your package arrives damaged, incomplete, or contains an incorrect product, please contact Fenmay support within 5 business days of receiving the shipment for domestic orders or within 10 business days for international orders.

Please provide:

• Order number
• Photos of the package and products received
• A clear description of the issue

Lost or Delayed Shipments

If your tracking information appears to be delayed or your package seems to be lost, please contact Fenmay support for assistance.

We will make reasonable efforts to work with the relevant courier provider to investigate shipment issues. However, Fenmay cannot guarantee refunds or replacements for delays or losses caused by circumstances outside our reasonable control, including courier disruptions, severe weather conditions, customs processing delays, transportation restrictions, public holiday logistics delays, or unexpected logistics congestion.

Backordered or Out-of-Stock Items

If a product becomes temporarily unavailable after an order has been placed, Fenmay may:

• Hold the order until the item becomes available
• Partially ship available items
• Contact the customer regarding available alternatives

If an order has not yet been shipped, customers may contact us to discuss available options, including possible order modification or cancellation.

Delivery Inspection

Customers should carefully inspect their package upon delivery.

If visible damage is present, we recommend taking photos of the package before opening it, documenting any visible damage, checking the contents carefully, and contacting Fenmay support as soon as possible.

Changes to This Shipping Policy

Fenmay reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes or updates will be posted on this page. The updated policy will become effective when published.

Contact Information

For shipping questions, delivery support, tracking assistance, or other order-related inquiries, please contact us: