Refund Policy

1. Our Refund Policy

At Fenmay, customer satisfaction is important to us. If you receive a product that is damaged, defective, incorrect, or otherwise does not meet the applicable return requirements, you may be eligible for a refund or replacement.

All refund and return requests are reviewed individually according to the circumstances of the order and the applicable terms of this policy.

2. Eligible Reasons for a Refund

A refund or replacement may be considered in situations including:

• Receiving a damaged product.
• Receiving an incorrect product or item.
• Receiving a defective product that cannot be reasonably used.
• Receiving an item that is materially different from the product description.
• Other circumstances approved by Fenmay customer support.

3. Damaged or Defective Products

If your order arrives damaged or the product appears defective, please contact us as soon as possible after delivery.

To help us investigate the issue, we may request photos or videos showing the product, packaging, shipping label, and the problem encountered.

4. Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please contact Fenmay customer support with your order number and details of the issue.

After reviewing the order, we may offer a replacement, refund, or another appropriate solution.

5. Return Requests

If a return is approved, Fenmay will provide instructions regarding the return process.

Customers should not send products back without first contacting customer support and receiving return instructions.

6. Items That May Not Qualify

Refunds or returns may not be approved for products that:

• Have been damaged through misuse, abuse, or improper handling.
• Show signs of intentional damage or modification.
• Are returned without prior approval when approval is required.
• Are missing essential components or accessories due to customer handling.
• Do not meet the applicable return conditions.

7. Refund Processing

Once a refund is approved, the refund will generally be issued to the original payment method used for the purchase, where possible.

The time required for the refund to appear in your account may depend on your payment provider, bank, or financial institution.

8. Shipping Costs

Shipping charges may be non-refundable unless the refund is related to an error on our part, a damaged product, an incorrect item, or another situation approved by Fenmay.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible. Cancellation requests can only be processed before the order has been shipped, where applicable.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.

10. Refund Delays

If your refund has been approved but has not yet appeared in your account, please allow additional processing time depending on your payment provider.

If you believe there is an unusual delay, please contact us so we can assist you.

11. Changes to This Refund Policy

Fenmay reserves the right to update or modify this Refund Policy from time to time. Any changes will be posted on this page with the updated effective date.